MG 10 YEAR / 250,000KM WARRANTY

Warranty Cover

Guarantees repair replacement or adjustment, free of charge, by an authorised repairer, of any part which fails during the warranty period, as a result of a manufacturing or material defect.

Guarantees paintwork repairs to defects such as blistering, peeling, cracking, discoloration or staining of the visible painted surface of the vehicle body panels occurring as a result of manufacturing or material defect.

Guarantees all 'wear and tear' items, excluding tyres and batteries that are subject to failure as a result of a manufacturing or material defect during the first 12 months of the Warranty period or prior to the first scheduled chargeable main service, whichever is sooner.

Guarantees any parts replaced under the terms of the warranty for the balance of the warranty period.

The Australian Consumer Law

The SAIC contractual warranty provided in Australia by SAIC Motors Australia PTY LTD is in addition to the rights and remedies that consumers may have under the Competition and Consumer Act 2010 (and in particular the Australian Consumer Law (ACL)) and other applicable Commonwealth, State and Territory legislation. In particular, a consumer may have rights under the ACL to a repair, refund or replacement, even in circumstances where for whatever reason the SAIC Motor contractual warranty is invalid or is otherwise not available.

The contractual warranty does not affect any statutory rights or remedies, except to the extent that their application may be lawfully excluded.

Warranty Statement^{^}

ICE (INTERNAL COMBUSTION ENGINE) VEHICLES

 

7 YEAR UNLIMITED WARRANTY PERIOD - PRIVATE / GENERAL FLEET AND GOVERNMENT VEHICLES - FOR NON-COMMERCIAL USAGE

Commences on the day the vehicle is first registered or the date of sale to its first owner whichever is the sooner and is irrespective of change of ownership. The vehicle is covered for a period of 7 years and Unlimited Kilometers and excludes vehicles used for a commercial use.

 

^7 YEAR OR 160,000KMS (WHICHEVER COMES FIRST) WARRANTY PERIOD - PRIVATE / GENERAL FLEET AND GOVERNMENT VEHICLES - FOR COMMERCIAL USE

The warranty terms provided on commercial use vehicles is covered for a period of 7 years or 160,000kms whichever comes first.

The Warranty Commences on the day the vehicle is first registered or the date of sale to its first owner whichever is the sooner and is irrespective of change of ownership.

The 7 Year or 160,000 Kilometre Warranty (whichever occurs first) applies to vehicles used at any time during the warranty period for Commercial Use, this would include but is not limited to vehicles used for Rental purpose, Taxi, Courier vehicle, Driving School vehicle, Hire Car or Bus and Tour vehicle.

 

EV & HYBRID VEHICLES

Commences on the day the vehicle is first registered or the date of sale to its first owner whichever is the sooner and is irrespective of change of ownership. The vehicle is covered for a period of 7 years and Unlimited Kilometres and 7 years and Unlimited Kilometres Battery Warranty.

 

^7 YEAR OR 160,000KMS (WHICHEVER COMES FIRST) WARRANTY PERIOD - PRIVATE / GENERAL FLEET AND GOVERNMENT VEHICLES - FOR COMMERCIAL USE

The warranty terms provided on commercial use vehicles is covered for a period of 7 years or 160,000kms whichever comes first.

The Warranty Commences on the day the vehicle is first registered or the date of sale to its first owner whichever is the sooner and is irrespective of change of ownership.

The 7 Year or 160,000 Kilometre Warranty (whichever occurs first) applies to vehicles used at any time during the warranty period for Commercial Use, this would include but is not limited to vehicles used for Rental purpose, Taxi, Courier vehicle, Driving School vehicle, Hire Car or Bus and Tour vehicle.

Warranty Start Date

In all cases, the contractual warranty commences upon the registration of the vehicle. This then becomes the contractual warranty start date as entered by the dealer to MG Motor System.

Warranty End Date

The warranty will expire at midnight the date before the warranty start date, seven (7) years after the warranty start date. For example, Warranty Start Date 01/07/2014 identifies a Warranty End Date 01/07/2021.

Anti Perforation Warranty

ICE (INTERNAL COMBUSTION ENGINE) VEHICLES

MG Warranty provides a seven (7) year anti-perforation unlimited kilometre warranty defined as rust through corrosion of the painted metal body panels from the inside or underside of the panels occurring as a result of faulty workmanship or materials used during the original manufacturing process of the vehicle. Details of the inspections must be recorded in the service handbook duly completed at the time of the periodic inspection visits is required for any claims under the Anti-Perforation Warranty.

 

EV & HYBRID VEHICLES

MG Warranty provides a seven (7) year anti-perforation unlimited kilometre warranty defined as rust through corrosion of the painted metal body panels from the inside or underside of the panels occurring as a result of faulty workmanship or materials used during the original manufacturing process of the vehicle. Details of the inspections must be recorded in the service handbook duly completed at the time of the periodic inspection visits is required for any claims under the Anti-Perforation Warranty.

Paint Warranty

ICE (INTERNAL COMBUSTION ENGINE) VEHICLES

SAIC vehicles are guaranteed by the manufacturer against any defect in the original paintwork for a period of seven (7) years from the date of delivery or registration, as entered on the Warranty Certificate supplied with the vehicle.

 

EV & HYBRID VEHICLES

SAIC vehicles are guaranteed by the manufacturer against any defect in the original paintwork for a period of seven (7) years from the date of delivery or registration, as entered on the Warranty Certificate supplied with the vehicle.

Battery Warranty

The original vehicle 12-volt battery installed at the factory will be covered for a period of two (2) years / unlimited KMs.

Tyre Warranty

The New Vehicle Warranty does not include tyres, these are covered by the warranties provided by the tyre manufacturers or suppliers and any claim for tyres should be directed to the nearest tyre supplier or manufacturer service agent.

Decal Warranty

The roof decals installed through the approved MG Motor decal supplier network will be covered for a period of two (2) years.

Disclaimer

MG Motor Australia 2017. ^7-year factory warranty terms & conditions at mgmotor.com.au/warranty. Your rights under this warranty sit alongside the consumer guarantees under the Competition and Consumers Act 2010, which cannot be excluded. !7-year roadside assistance terms & conditions at mgmotor.com.au/warranty. !7-year roadside assistance terms & conditions at mgmotor.com.au/warranty.

Warranty Policy

These warranty terms and conditions are applicable by SAIC Motor Australia Pty. Ltd. (MG Motor) and cover the supply of the MG Aurora Charge Hub (Warranty).

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The rights described in this Warranty are in addition to the rights you have as a consumer under the Australian Consumer Law. This Warranty does not purport to limit liability or alter your rights as a consumer that cannot be excluded under applicable law, including the Australian Consumer Law.

1. What is covered by this Warranty

Unless otherwise specified in writing by MG Motor and subject to the terms of this Warranty policy, MG Motor warrants that any MG Aurora 7kW or MG Aurora 11kW Charge Hub (MG Charge Hub) supplied by MG Motor will be free from manufacturing defects or malfunctions during normal use for the following periods (each a Warranty Period):

1. in respect of the RFID card supplied with each MG Charge Hub, 1 year from the date of original delivery; and
2. in respect of all other aspects of the MG Charge Hub:
   1. if supplied to MG Motor dealerships for the purpose of installation at the dealer's facility location, 3 years from the date of original delivery;
   2. if supplied to hotels, resorts and other business venues that are not MG Motor dealerships, for the purpose of installation at the business' location, 1 year from the date of original delivery; and
   3. if supplied to individuals for the purpose of installation at a residential address, 3 years from the date of original delivery.

To be entitled to claim under this Warranty, the defect or malfunction in the MG Charger Hub must appear within the applicable Warranty Period.

2. Exclusions (subject to the Australian Consumer Law)

To the maximum extent permitted by law and subject to the Australian Consumer Law, MG Motor is not liable under this Warranty for or in respect of:

1. any accessories or other items separate to the MG Charge Hub (for example, connecting cables that are separately supplied);
2. normal wear and tear;
3. minor issues in the MG Charge Hub which do not substantially interfere with the ordinary use of the MG Charge Hub (for example, changes in cosmetic appearance that do not affect performance);
4. unpaid or partly paid supplies;
5. if MG Motor has supplied the MG Charge Hub as an "EV Aid", MG Charge Hubs that are not installed within 3 months from the date of original delivery;
6. defects notified to MG Motor later than 7 calendar days from the discovery of such defect;
7. any defect that is unrelated to the condition of the MG Charge Hub at the time it was supplied to you, including damage or faults caused by:
   1. improper transportation, storage or installation of the MG Charge Hub after the date of original delivery;
   2. modification, alteration, disassembly or attempted repair of the MG Charge Hub by any person other than MG Motor or its authorised representative;
   3. operation or maintenance that is not in accordance with the MG Charge Hub instructions manual, including where the MG Charge Hub is not used with the specified power supply requirements;
   4. improper climate and environmental conditions where the MG Charge Hub is placed, installed or used, including where the MG Charge Hub is exposed to direct sunlight, rain or snow; or
   5. fire, water damage, power surges, accidental breakage or other events outside of MG Motor's reasonable control, including any lost, stolen or damaged MG Charge Hubs or parts of MG Charge Hubs (for example, the RFID card); and
8. with respect to individuals who purchase the MG Charge Hub for installation at a residential address, use of the MG Charge Hub for a commercial purpose.

This Warranty is not transferable. It is limited to the original customer specified in the original tax invoice or supply agreement.

A Warranty for any MG Charge Hub (including parts) that is repaired or replaced during an applicable Warranty Period, will expire at the same time as the Warranty for the product as originally supplied.

An exclusion described above may be discovered by you, by an electrician or by a person authorised by MG Motor. If the Warranty exclusion is confirmed by MG Motor, you may be charged associated labour and administration costs. If a Warranty exclusion is discovered during a repair by a person authorised by MG Motor, the repair will be stopped, you will be notified and a repair estimate may be provided.

3. How to make a claim under this Warranty

To make a claim under this Warranty, you must:

1. cease using the MG Charge Hub immediately after the defect or malfunction appears;
2. notify MG Motor within 7 calendar days after the defect or malfunction appears; and
3. provide MG Motor with a copy of the original tax invoice or supply agreement, and photos or videos evidencing the defect or malfunction.

To make a claim, you can contact 1800 64 2277 (1800 MG CARS) or by emailing anz.evsupport@smil.com.

Once a claim has been submitted, MG Motor will endeavour to assess your claim and respond within 10 business days.

You will bear the expense of making the claim. MG Motor will bear the expense of labour, freight and administrative costs if MG Motor assesses that a valid claim has been made under this Warranty policy.

4. Remedies

If the MG Charge Hub is determined by MG Motor to have a manufacturing defect or malfunction within the terms of this Warranty policy, MG Motor will, at its own election, either replace the MG Charge Hub or component with the same or comparable model, or repair it.

Any available remedy under this Warranty relates to the MG Charge Hub only, and not any accessory or other item separate to the MG Charge Hub (for example, connecting cables that are separately supplied).

To the extent that the MG Charge Hub or component is capable of retaining user-generated data, you should be aware that repairs may result in the loss of that data.

5. What if I have questions or concerns?

This Warranty is given by SAIC Motor Australia Pty. Ltd.

You may direct any questions or concerns to 1800 64 2277 (1800 MG CARS), anz.evsupport@smil.com or:

SAIC Motor Australia Pty. Ltd.
Level 19
100 Arthur Street
North Sydney NSW 2060

WARRANTY EXCLUSIONS

Summary of Conditions

There are some uses, natural occurrences and aspects of ownership that are excluded and not covered by the warranty. These are described below:

• Replacement of parts that are subject to normal wear and tear (which may vary depending on the usage of the vehicle, its kilometres, geographical and climatic environment) whose replacement does not result from a defect
• Any fault caused by use of the vehicle for racing, rallying, speed trailing, hill climbing or similar activities or competitive events
• Any fault as a result of using the vehicle for a purpose other than for which it was designed, e.g., all terrain use
• Driver negligence, misuse or abuse, e.g., tampering, disconnection, loading or towing beyond the manufacturer's specifications, or continuing to drive the vehicle after loss of fluids, lubricants, oils, coolants, refrigerants or water
• Accident, impact or fire
• Modifications, alterations or repairs that have not been approved by MG Motor New Zealand
• Failure to have the vehicle inspected, serviced and repaired strictly in accordance with the manufacturer's specifications and recommendations
• Installation or use of non-genuine parts, fluids, accessories, equipment, assemblies or components
• Failure to have the vehicle repaired promptly and in accordance with the manufacturer's recommendations following an accident or other damage, or after a defect becomes known or suspected
• Any vehicle that has been written off by an insurer, or any repair, replacement or alteration not Authorised by MG, experimental adjustments or vehicles modified in any way from MG's specification
• Theft, illegal use or malicious damage by a third person
• Damage resulting from the use of non-recommended, inappropriate or dirty fuel, additives, oil, fluids, lubricants, coolants, refrigerants or water
• Any repairs carried out on the vehicle by a person or persons other than an Authorised MG Cars dealer or repairer without SAIC Motor New Zealand PTY LTD's prior approval
• Failure to maintain and care for the vehicle, including but not limited to, its body, trim and paintwork, in accordance with the manufacturer's recommendations, e.g., use of unsuitable cleaning agents
• Environmental conditions, including but not limited to, acid rain, industrial fall-out, salt, sand, stones, tree sap, bird or animal droppings, windstorm, hail, flood, lightening, or other acts of God
• Repairs or work required, that forms part of the New Vehicle Preparation (PDI), or as a result of poor preparation of the vehicle prior to delivery to the customer
• The reoccurrence of a fault due to the quality of work performed or a diagnosis error by a dealer, otherwise known as rework
• Normal maintenance including adjustments (front axle, wheel alignment etc.) periodic servicing, cleaning or replacement of oil, air, fuel and passenger compartment filters
• Any Exploratory dismantling charges will only be reimbursed as part of a claim. It is the responsibility of the warranty holder to Authorise and to pay the charges if it is proved that the failure is not the responsibility of MG
• Vehicles that have exceeded the maximum permitted mileage covered by the Warranty.

1.1 DETAILED INFORMATION OF CONDITIONS NOT COVERED UNDER THE NEW VEHICLE CONTRACTUAL WARRANTY

The below information provided gives detailed specifics on what is not covered under the new vehicle contractual warranty

1.2 MAINTENANCE SERVICE

Normal maintenance service such as, but not limited to, the following is not covered by warranty. Any failures resulting from a lack of maintenance are not covered by warranty:

1. Fuel system cleaning
2. Wheel balancing
3. Engine tune-up
4. Brake inspection and adjustment
5. Clutch system adjustment
6. Replacement of consumable parts such as air cleaner element, spark plug, injection nozzle, fuse, drive belt, bulb, brushes of alternator and starter, brake pad (FRT, RR) and linings, rubber part (except engine mounting rubber), clutch disc, oil and any other filter elements when such replacements are made as part of any normal maintenance services.

1.3 ITEMS AFFECTED BY WEAR, EXPOSURE, ETC.

The repair or replacement of the following items resulting from normal use, neglect, accident, wear and exposure is not covered by warranty:

1. Soft trim and interior trim
2. Plated parts, bumpers and other appearance items
3. Wiper blades
4. Brake linings or brake pads, brake drums or discs.
5. Clutch disc
6. Rubber materials such as hoses, belts.

1.4 ENVIRONMENTAL DAMAGE

Damage to a vehicle caused by industrial, chemical or other environmental fallout, salt, sap, pollen, sand, hair, windstorm, lightening, or other environmental conditions are not covered by warranty.

1.5 DAMAGE DUE TO IMPROPER USE

Any damages or failures resulting from improper use such as the following are not covered by warranty.

1. Handling and operation of the vehicle contrary to the instructions in the Owner's Manual
2. Lack of performance of proper maintenance service
3. Use of the vehicle in races, rallies and other competitive events
4. Use of improper or dirty fuel, oils or fluids.
5. Over loading
6. Off-road use
7. Operation of vehicle often it is known to be defective

1.6 EQUIPMENT NOT DESIGNED OR RECOMMENDED FOR VEHICLE, ALTERATIONS AND ADDITIONS

Repairs made necessary due to use of equipment not designed or recommended for the vehicle by SAIC and/or alterations and additions to the standard vehicle are not covered by warranty.

1.7 TYRES

MG Motor New Zealand passes on to the owner the original tyre manufacturer's warranty. The manufacturer's agent handles these warranties, and franchise holders must resolve with the agent on behalf of the owner.

1.8 TYRE WEAR

Excessive tyre wear, inconsistent with normal use may be considered under the contractual warranty only when the wear is the result of a component exhibiting a contractual warranty defect Prior. If tyre wear is attributed to incorrect alignment settings this will not covered as this is set at the time of Pre Delivery.

1.9 STEERING WHEEL ALIGNMENT

Checking of the Alignment of a steering wheel is performed during pre-delivery and is therefore not claimable under this warranty.

1.10 WHEEL ALIGNMENT AND WHEEL BALANCE

Wheel Balance and Alignment is claimable only up to 6 month/10,000 kilometres as a result of a manufacturing or material defect only.

1.11 RATTLES AND ADJUSTMENTS

Rattles in the vehicle are not claimable via the warranty system unless they are connected with a manufacturing defect or fault.

1.12 BODY / PANEL ALIGNMENT

The alignment or adjustment of eternal body panels such as bumper, boot, bonnet or doors would not be considered as a warrantable defect.

1.13 BREAKDOWN SERVICE

In the instance of a breakdown the customer may call Roadside Assistance; in metro areas, the vehicle will be towed to the selling dealer unless otherwise directed by the customer. In all other areas the vehicle will be towed to the nearest SAIC Motor New Zealand Pty LTD Dealer (100kms) for repairs to be carried out. Towing fees from an outside towing company cannot be claimed through warranty and the cost will be borne by the customer.

1.14 BRAKE ADJUSTMENT

The adjustment of the handbrake would be classified as a service item therefore is included as a part of routine scheduled servicing and is not claimable.

1.15 FLUID LEVELS

These are maintenance items and are not claimable.

1.16 ACCIDENTAL DAMAGE

MG Motor New Zealand will not accept responsibility for accidental damage under any circumstances. Such damage is normally referred to insurance.

1.17 CONTAMINATED FUEL SYSTEMS

Any defect or damage caused by contaminated fuel is not claimable. Filters must be replaced in accordance with service schedule details, or earlier if it is known that fuel contamination has occurred.

1.18 GLASS

Glass is covered by the MG Warranty only if a result of a manufacturing or material defect.

1.19 HEADLIGHT ALIGNMENT

Not claimable unless associated with a manufacturing defect.

1.20 MAINTENANCE OF NUTS, BOLTS, CLIPS, CONNECTIONS

Not claimable unless associated with a manufacturing defect.

1.21 UNAUTHORISED/NON-GENUINE PARTS

It is strongly recommended for Dealerships to use Genuine SAIC Parts for all maintenance and repair works because they are manufactured to the same engineering standards and quality control as the original equipment. Any warranty repairs or replacements should be carried out using genuine parts. Warranty services carried out using non-genuine parts are, in principle, not covered since the use of them may adversely affect vehicle performance and reliability. Any damages or declines in vehicle performance and/or reliability resulting from the use of non-genuine parts are not covered by warranty.

1.22 ODOMETER ALTERATION

No coverage is provided to any vehicles on which the odometer mileage has been altered and the actual mileage cannot be readily determined. When replacing the odometer, it is important to enter the odometer reading of removed odometer in both the vehicle history file and the Warranty and Service Information booklet (Service Guide).

1.23 CONSEQUENTIAL EXPENSE

Incidental expenses resulting from defects in material or workmanship of any parts of vehicle are not covered by warranty. Such expenses include the following:

1. Telephone or telegraph expenses
2. Vehicle rental charge
3. Towing charge
4. Travel, accommodation or meals expenses
5. Loss or damage to personal property
6. Lost time, business and commercial loss
7. Compensation for inconvenience to customers
8. Loss of use of the vehicle

1.24 FORCE MAJEURE EXCLUSIONS

SAIC Motor New Zealand Pty LTD is not liable for any breach of warranty caused by or resulting from prohibition or restriction by law or regulation of any government, fire, flood, storms, war, strike, lockout, or other labour troubles, accident, riot, Acts of God, or others beyond the parties' control.

1.25 OPERATIONAL CHARACTERISTICS

Operational Characteristics are generally not accepted as warranty claim caused by defect in material and workmanship, and/or same as the difficulties, which happens in very limited operation only.

1. Very small and low sound or vibration, which is not recognized as affecting quality or function of the vehicle.
2. Very slight oozing of oil or the like about packing and/or oil seals, which causes no decrease in the quality of the oil or the like.
3. Gap between panels which are within the limits
4. External appearance defect such as paint, chrome and trim, which are not visual unless magnified by special means.

1.26 CONCERN CAUSED BY A NON-AUTHORISED MG DEALER

Any concern caused by an external repairer will not be covered by MG Motor New Zealand under any circumstance.

Owner's Responsibilities

The owners handbook describes the proper care and use of the vehicle.

Vehicle warranty

The owner should:

• Make sure all required maintenance is performed and all materials used meet MG Australia engineering specification.
• Note: Failure to perform maintenance promptly and in accordance with MG specified service intervals will invalidate warranty coverage on the parts effected.
• Make sure the vehicle is presented to a dealer for any warranty repair as soon as practicable after defect is detected. This will minimize the effect a defect has on the vehicle and the nature of the repair needed.
• Make sure that receipts for completed maintenance work are retained with the vehicle and confirmation of maintenance. Work is always recorded in the vehicle documentation.